officejet 4500 not printing but says printing

[Twomuchtyme]

My printer was printing until I download a file to print, scanned free of virus, etc. Now when trying to print the display says printing but never print. I did scan doctor, virtual assistance no help. Search for online assist nothing. I uninstalled and reinstalled nothing. Look for updated driver nothing. Scan my system completely for virus nothing.  I have been at a resolution for a week now. Please help!

[Raj1788]

@Twomuchtyme

Thank you for joining the HP Community

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-4500-all-in-one-printer-seri... to download and install the HP Officejet 4500 All-in-One Printer G510n-z Full Feature Software and Driver.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Twomuchtyme]

Thanks for the feedback, I did those things. Now I tried to print a test page, it seems to be stuck in the queue.

[Twomuchtyme]

I ran HP troubleshoot, now I'm getting a message that says/ "USB composite device is an older USB device and might not work with USB 3.0"   

I haven't been using this printer with the same laptop for yrs. Not understanding.

Please help. But in the meantime, I will be looking for a solution to this error message.

Thanks

[Raj1788]

@Twomuchtyme

The cable might have gone faulty.

Try using a different cable and check if that works.

Keep me posted.

Have a great day!

Cheers:)