officejet 4635 not printing

[TLINDSEY1]

UNINSTALLED/REINSTALLED. USED THE DISK. SEVERAL YEARS OLD. TRIED USING ONLINE DRIVERS ALSO. PRINTS TEST PAGE. WILL NOT PRINT ANYTHING ELSE. PLEASE HELP!! WORKED ON IT ALL DAY!! I NEED TO WORK.

[DavidSMP]

@TLINDSEY1,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with printing I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a software or Windows update?
• Did you run HP print and scan doctor and check if it gets fixed?
• Is it a wired, wireless or USB connection?

https://hp.care/2ngjF0c:

• Please make 2 copies directly from the printer without any communication from the computer.
• This is to isolate the issue to being hardware or software related.

If it copies correctly then perform these steps:

• Perform a hard reset on the printer by following instructions from the section “Step 1: Reset the printer” link: https://hp.care/2ngjF0c

Then perform a root level uninstallation and reinstallation of the printer drivers by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.
• Then download the latest full feature driver from https://hp.care/2pU8Rah  and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.

If this does not work then download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH

This will resolve the issue for you.

Good luck and keep me posted, please. I will keep a watch for your reply.

Please perform all these steps patiently as it is critical to resolving the issue. This should do the trick for you. Going by your post, I can perceive that you are technically very competent. So with your profound expertise, you should be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂