officejet 5547 do'nt print

[eggpap]

Hello people,

I had connected the printer in USB mode and I had never got problems

I had an Office 365 word document ready to print, but nothing happens when I click on the print button or better word returns to the document and the printer does nothing. The printing queue is empty.

No error code window appears.

I have tried with notepad also with the same result, but in this case I get an error message: wrong parameter.

I have run the diagnostic and status reports manteinance tool and the printer has printed them without problems

I have reconfigured the printer from usb to wireless. The display shows that wireless has a strong signal, but word and notepad behaviour as before.

Thanks to all  

[Flower_Bud]

@eggpap

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your printer does not print from Word or Notepad, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you tried printing from a different application? 

Do you have Envy or OfficeJet printer?

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: https://support.hp.com/in-en/document/c03286146.

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Let me know how this goes,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[keplero15041]

Thanks Flower_Bud,

I am preparing a reply to your question. 

[keplero15041]

Hi Flower_Bud,

I'm happy to  see your reply.

These are the answers to your request:

When was the last time it worked fine? 
The printer worked fine about 3 or 4 days ago

Have you tried printing from a different application?   

I have tried to print with Adobe Photoshop and the printing has been successfull,

I have tried also Wordpad, but the printing was unsuccessfull.

Were there any hardware/software changes made? 

I have tried to uninstall three programs installed after 08/26th, but nothing of good obtained.

Let's try these steps to resolve the issue etc.  

All done

reinstalled the printer, but the problem persists. I.e. the printer won't print with word 2016, notepad, notepad ++,  wordpad, but prints, instead, with graphical programsa (paint, photoshop etc.).
I have however casually discovered that the programs listed before, that won't print, print correctly if run as administrator.

All the best,

Emiliano

[Jeet_singh]

@keplero15041,

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, the issue could have been caused by the security settings changed on the user profile. 

I see that your HP Envy 5547 printer is printing / scanning fine, but have issues while printing from the MS Office package. I would first suggest a clean install to get this issue fixed. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Go to Run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Restart your computer.

Now click  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54... to install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, the issue could be with the printer permissions. I would suggest giving administrator permissions as suggested below:

Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.

Right-click on "PRINTERS" - Select "Properties"

Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.

Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".

Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.

Restart your computer and then try to print.

If the issue persists, You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

I hope this should do the trick. Let me know how it goes for further assistance.

Eagerly waiting for your response!

Regards,

[keplero15041]

Hello @Jeet_Singh,

Your instructions are similar to those of @Flower_Bud but I have got my salvation by editing the UAC settings that, sincerely, I had modified some days ago.  Many thanks for your precious support. Obviously I am gratefull with @Flower_Bud also for its patience and support.

When I modified the UAC, I didn't know that this settings could have  caused this earthquake on the printer. 

Is my PC exposed to printer security attacks?

Thanks

[Riddle_Decipher · Accepted solution]

@keplero15041

I'm the Riddle_Decipher & I'm writing on behalf of my colleagues @Jeet_singh & the @Flower_Bud as the techs are out for the day, That said, I have reviewed your concern and the entire conversation, did some research and here's what you need to know:

The device is safe as long as you have a working anti-virus/spyware program installed on your device,

UAC only matters if that's the only security on your device, besides it only manages the device settings and cookies access among other basics, nothing major to worry about.

P.S: @Flower_Bud is a female, although, we'll have fun addressing her as "it" for while, thanks! 😉 (on a lighter note). 😉

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

[keplero15041]

Thanks @Riddle_Decipher, I'ld like very much to select the option Accept as Solution, but I don't find that.

---

@Riddle_Decipher

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

---

[Riddle_Decipher]

@keplero15041

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute in identifying and leading you towards the solution.

Thanks for honouring us by accepting our post as the solution, as it helps the community grow.

(I've got the moderator's help in getting the solution marked for you, thank you for notifying us about it)

I must say, it's been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.