officejet 9012e with blue screen and b8350556

[jamesburgess]

 officejet 9012

[Sneha_01]

Hi @jamesburgess,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 9012e printer is displaying a blue screen with an error code like "B8350556," it typically indicates a hardware or firmware issue. Here’s how you can troubleshoot and potentially resolve this issue:

Steps to Resolve Blue Screen Error (B8350556):

Power Cycle the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the printer and from the power outlet.
• Wait for about 1-2 minutes.
• Plug the power cord back into the printer and then into the power outlet.
• Turn on the printer and check if the blue screen error persists.

Update Firmware:

• Outdated firmware can sometimes cause errors. Visit the HP support website and check if there are any firmware updates available for your HP OfficeJet 9012e printer.
• Download and install the latest firmware following the instructions provided by HP.

Reset the Printer:

• Performing a reset can sometimes clear temporary issues. Different HP printer models have different reset procedures; refer to your printer’s manual or HP’s support website for specific instructions.
• A common reset method involves pressing and holding the Power button for about 10-15 seconds until the printer restarts.

Check for Hardware Issues:

• Ensure all printer hardware components are properly installed and functioning correctly.
• Check for any visible signs of damage or obstruction that may be causing the error.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support