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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- officejet pro 6978 does not print green color

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1 REPLY 1
04-04-2020 11:01 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please print a Quality Diagnostic Page and let me know how that prints out
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Load plain white paper in the input tray.
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From the printer control panel, open the Setup
menu.
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Open the Reports or Tools menu.
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Touch Print Quality Report.
A Print Quality Diagnostic Page prints.
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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