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‎08-08-2024 01:36 PM

HP Recommended
Product: officejet pro 8020
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet Pro 8020 printhead error event code 62.80.13 running on Windows 10 64-bit. I worked fine until it sat for a few weeks and one of the cartridges leaked. Now it is offline and the printer display panel shows this message.

 

There is a problem with the printhead. Event code 62.80.13

 

I have cleaned the ink that leaked and cleaned all 4 ink cartridge openings. That has not helped. I don't believe the printhead on the 8020 is removable. None of the HP support documents I have found have helped. Any recommendations that save me from scrapping this printer and buying a new one would be appreciated.

 

Mike

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