officejet pro 8025e lights flashing code B80B230C

[Joyoussinger]

My printer's lights are flashing. The screen is blue with the power icon and a code B80B230C.  This started when I turned it off. It said "shutting down" and then went into this mode. I can't turn it or, or do anything with it. I would be happy for any advice that would help. Thanks!

[Kumar0307 · Accepted solution]

@Joyoussinger, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck on the initialization screen. A factory reset is not possible in this scenario.

Check if you can bypass this message to access the home screen of the printer.

Reset the printer (Skip if tried)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Reinsert the ink cartridges.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Joyoussinger]

 I did unplug it and waited for 30 seconds. The printer is working now. This has happened before, so we'll see if it stays fixed. Thank you for your help!

[Kumar0307]

@Joyoussinger

Glad to know that the printer is working now. If the issue persists, kindly check my message.

Keep me posted for any other assistance.