officejet pro 8600

[rotra22]

message showing "There is a problem with the printer or ink system". Have tried turning off power and disconnecting from wall to reset. No change. Have removed ink cartridge and reinstalled. Printer has had very little use in the past 3 months, due to being away on holidays.

[Nal_NR]

Hi @rotra22,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer ink system. 

In general, this error is caused when the SHAID sensor detects air in the ink supply unit. SHAID might not be working correctly, or another issue could be occurring such as the priming system not working correctly, the ink supply being empty, froth in supply, or stranded ink due to the printer not being level.

Use the following steps to resolve the error.

• Turn the printer off and then back on.
• If the error persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer.
• Ideally, the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, try to level the printer.
• When the printer is level, continue to the next step.
• Open the printer's Embedded Web Server (EWS) by typing the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies. Reinsert the supplies that do not feel low or empty.
• If the error persists, remove all the supplies from the printer, and replace them with new supplies.
• If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @rotra22,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Please reach out to me if you have any questions.

 Thanks
Elohi_NR 

I am an HP Employee