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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- officejet pro 8610 print issue

Create an account on the HP Community to personalize your profile and ask a question
12-17-2019 01:34 PM
Hey. I have printed some normal pieces of papers. but suddenly one piece of paper got stock inside the printer. I turned off the printer and pulled the paper out, when i turned on the printer it is writing "Printerfejl" translated it is "Print failure"
The description is like this (there is a problem with your printer or inksystem, please turn off and turn on the printer. Contact HP Support if the problem continues)
I push the questionmark on the display and get following text (Solution 1: reset the product. Turn off and pull the cable out, insert the cable again and push the power button to turn on the product again. Solution 2: Contact HP Support. Write down the failure code and contact the support. Go to www.hp.com/support
I have tried follow these steps, and it does'nt work. I have also tried to use the doctor software. nothing works. the last problem is that there is not any failure code in the massage for me to give the support.
I hope somebody can help me out of this problem
12-19-2019 05:13 PM
Welcome to HP support community.
Remove and reinsert the ink cartridges
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Open the door to access to the ink cartridges.
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Wait until the carriage stops moving before you continue.
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Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
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Repeat these steps for the other three ink cartridges.
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Close the ink cartridge access door.
Check the carriage for a printhead latch
Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.
Example of a carriage with a latch on the printhead
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee