officejet pro 9010 doesnt start no lights or power

[andybrom]

the printer had just printed a page and then I left it on standby for the afternoon and when I came back to it it was completely dead so I tried unplugging it for 60 seconds and restarting but it wont do anything please help as this is a replacement from HP as the original one I had had a printhead problem and is out of warranty can i get this repaired or collected for recycling

[Nirvana_95]

Hi @andybrom

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[andybrom]

Hii Thanks for your reply The Link keeps going to

Access Denied

You don't have permission to access "http://support.hp.com/in-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/2..." on this server.

Reference #18.e051702.1659279213.466590eb

So i cannot do any troubleshooting and just end up with a non working printer I haven't changed anything just left it switched on and a couple of hours after a print it had nothing on the screen and no lights and wouldn't switch on this is  a replacement printer from HP as under warranty the original printer i bought went wrong and they sent a refurbished one that has had issues from the start and now they say is out of warranty 

so ill have to buy a new one 

[Nirvana_95]

I am really sorry about it. Are you not able to access it?

Could you please try opening the link in the private (incognito) mode and check?

Link: https://support.hp.com/in-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/... 

Thanks.

[andybrom]

Hi Nirvana_95 the link worked but after trying all it said and having tried all the steps before it has made no difference it's dead and out of warranty so I am back to square 1

Thanks for replying maybe you can help me recycle it as it seems criminal to put it in landfill I would prefer it working and can't understand how it just died no one touched it 

Andy

[Nirvana_95]

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!