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‎08-13-2024 12:03 PM

HP Recommended
Product: Color Laserjet Pro MFP 4301fdw
Operating System: Microsoft Windows 11

On HP support site i can not add a device using the serial number.  When i try to add a device i get the error 

 

"Something went wrong and the selected device cannot be added to the dashboard.  Please try again later."

 

 

Thank you

3 people had the same question
1 REPLY 1

‎08-14-2024 07:00 AM

HP Recommended

Hi @JvCoach23,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Could you elaborate on the issue for better understanding?

 

Rachel571 

HP Support 

.
Sneha_01- HP support
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