only one computer on network stopped finding a 8710 printer that all other computers still operate

[scott216]

This HP 500-336 is connected to the network via ethernet, the Pro 8710 is connected to the network wirelessly. All other network device can use the Pro 8710 but this one computer cannot connect to it nor does the printer see this computer. The latest driver installationsoftware does detect the Pro8710.  All firmware and software is up to date.  Everything has been reset twice.  An "insdie" test print works, but nothing else.

[Riddle_Decipher · Accepted solution]

@scott216

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers & meet like minded tech enthusiasts! 

As I understand the HP desktop isn't working with the printer, though test pages work fine,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Have you attempted to remove the printer driver using root level technique?
  • If not, I shall guide you to it.

In fact, I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: https://hp.care/2B3MVQS

And ensure the new added printer is set as default.

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2igKeU1

(By the end of this article all the issues should be resolved)

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[scott216]

Interestingly we couldn't remove the greyed out original printer from the "Devices and Printers" screen.   But, while we were there, we clicked "add a printer" and just added another 8710.  THAT one is highlighted, the default check is there and now everthing works as expected.  The new 8710 icon is not labeled "network" like the original one is, but all other computers on our peer-to-peer network still work too so I don't think we're going to "tinker" any more.  But I sure would like to know how this happened.

[Riddle_Decipher]

@scott216

Thank you for responding,

It's great to have you back 😉

Seems to have been a corrupted driver, rarely occurs due to incorrect or incomplete update installation, that said, I'm glad I was able to guide you towards the path that lead you to the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂