-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- only the color prints clearly, anything in black is very fai...

Create an account on the HP Community to personalize your profile and ask a question
02-12-2019 09:48 AM
This printer is 7 years old, maybe should trash - but anything in color prints clearly, but any type in black is a very very faint grey
02-14-2019 09:55 AM
Welcome to HP Support Community
Do you have an adequate amount of ink left in all the cartridges?
Let's try cleaning the Printhead
-
On the home screen of the printer control panel, touch the right arrow
to display the second navigation screen.
-
Touch the Setup icon
The Setup Menu displays.
-
Touch the down arrow
, and then touch Tools.
-
Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page.
-
Evaluate the test page for print quality.
Figure : Example of the printhead cleaning test page
-
If the print quality on the test page is satisfactory, touch No to return to the current print job.
-
If the print quality on the test page is not satisfactory, touch Yes to perform a secondary cleaning of the printhead.
There are two printhead cleaning stages. Complete both stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the second cleaning cycle to start the first stage of the cleaning process over again.
-
Let me know how it goes
Have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee