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‎03-01-2020 01:23 PM

HP Recommended
Product: OJP 8710 printer
Operating System: Microsoft Windows 10 (64-bit)

Getting this code .oxc19a0047 or 0xc19a0047.  The code is not to be found in HP search.  It says " the printhead appears to be missing, not detected, or incorrectly installed".  I have completed all the recommendations for fixing it three times and the only thing that makes any difference is to do an off/on with the router.  The document  is printed, but it will only work for one document and then the reset must be repeated, Any help will be appreciated.

1 REPLY 1

‎03-04-2020 05:40 AM

HP Recommended

@fatcatthegreat1, Welcome to HP Support Community!

 

I see that your printer is in the error state. I appreciate your efforts in trying to resolve the issue. 

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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