paper jam cardstock 65 lb and 110 lb

[odeth18]

HELP! my printer doesnt print in cardstock, always paper jam.before i try 65 lbs and it works fine... but when i try 110 lbs it wont work and then i try again 65 lb, but even 65 lb is keep n PAPER JAM... PLEASE HELP!

[DavidSMP]

@odeth18,

Good Day. A warm welcome to the HP community. I reviewed the case regarding a query relating to printing from cardstock as the paper reports a jam. I will be delighted to assist you here

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did you check the printer specs to see if this type of cardstock is supported?
• There is a limit to tube number cards (sheets) that can be placed in the input tray. Did you check that?
• Did you check if the card type and size are supported by the printer?
• Does it print correctly on normal paper?
• Does it cause a real jam while printing on card stock or is it a false paper jam message?

For now, please try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2xTxCYE and follow instructions from the section “Step 1: Reset the printer”
• Now check if the issue is resolved.
• If it continues, then update the printer’s firmware by following instructions from this link: https://hp.care/2rHKwDD

Check the product specs link: https://hp.care/2Iktnfr  and check if the total number of cards placed in the tray exceeds the maximum prescribed limit in the input tray.

• Tray 1 Card limit - Up to 50 cards (place up to 45 cards)
• Tray 2 Card limit -Up to 80 cards (Place up to 75 Cards)

Also, check if the cardstock size matches the supported and compatible list of cardstock sizes supported by the printer.

• Please try a different brand of cardstock if it is supported.
• Place a lesser number of cards in the tray for it to pick it up.
• Please check these details under the Paper-handling specifications option and look up
• Paper tray capacities
• Supported cards
   
• Link 2:  Please check the user guide link: https://hp.care/2xtgbfC of the printer and look up these pages 146-147 and 22-25 for more information in this regard about the supported cards and its weight.

Now if the paper jam message continues, then perform all the prescribed steps from this link: https://hp.care/2qPEJfI (HP OfficeJet Pro 8700 Printers - Paper Jam Error)

Use a magnifier and a flashlight to ensure that nothing escapes your scrutiny.

• Step 1: Clear jammed paper from the printer
• Step 2: Make sure the carriage can move freely
• Step 3: Clean the paper feed rollers
• Step 4: Reset the printer

Also follow the steps from this link: https://hp.care/2ImSMVZ to print on cardstock.

This is a third party link. Please follow only instructions on it. Do not click on any image, link. ad, download or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this.

Now check for issue resolution.

If the issue continues, then the printer could have a hardware issue and you need to contact HP phone support to get it replaced. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂