paper jam on hp officejet 3830

[Cochrane2063]

Hello

I recently experiencing paper jams on my hp officejet 3830.

the problem is persistant and 4 out of 5 prints are jamed.

Is there a fix to the problem?

Thank you for your time.

[Riddle_Decipher · Accepted solution]

@Cochrane2063 Welcome to HP Forums!

I have a few steps listed below that should help determine the cause of the jams and resolve it permanently:

During a print job, the printer stops feeding pages, and a Paper Jam or Document Feeder Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer.

NOTE: 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (STEP 1 ONWARD)

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Cochrane2063]

I think the problem is resolved. Thanks

[Riddle_Decipher]

@Cochrane2063

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.