paper size is not set correctly，information light on

[nidechuange]

My printer reports an error every time I finish typing a sheet of paper, saying that the paper size is not set correctly, and I have checked that the settings are correct.I want to know how to fix it, is the printer broken?

And the information light on my printer, the exclamation point light, has been on since I bought it, but I see that no one else's is on.I want to know if this is right?

[Dragon-Fur]

@nidechuange 

Welcome to the HP Community Forum.

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@nidechuange wrote:

Product:  HP DeskJet 2755e All-in-One Printer 

Operating System:  Windows 11

Software / Application:  Unknown

Connection Type:  Unknown

My printer reports an error every time I finish typing a sheet of paper, saying that the paper size is not set correctly, and I have checked that the settings are correct.

I want to know how to fix it, is the printer broken?

And the information light on my printer, the exclamation point light, has been on since I bought it, but I see that no one else's is on.I want to know if this is right?

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Printer and the software / application must both agree about Paper Size and Type.

After you (re)load the paper, use the Embedded Web Server (EWS) to check / modify the Tray and Paper setup.

Access to Tray and Paper is also available from within HP Smart.

Correcting the Tray and Paper settings might / should remove that exclamation icon from the printer display.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

Retain_Printing_Preferences_19

References / Resources

 HP DeskJet 2700, DeskJet 4100, DeskJet 4800 printers - Blinking lights and error codes

User Guide - DeskJet 2700 Series

Section "Load Media"

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

 Product Specifications for the HP DeskJet 2755e All-in-One Printer (26K67A)

Paper Handling

and

HP print settings guide (Windows, Mac)

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 2755e All-in-One Printer 

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[nidechuange]

I have it all set up like this, that's why I'm asking for help