photosmart 375 printer

[michael217]

My phtosmart 375 will not switch on, it is connected, just keeps showing hp invent with progression bar.

Has an on/off symbol with a yellow screen an a code 802F0204, 8A0101E0, 0010002F and 00I0065.

I have never had this happen before. Any suggestions would be helpful. I have read the on line manual to no avail.

Not connected to any android or PC.

[KrazyToad]

Hi @michael217

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Printer is stuck on the HP Invent progression bar.

I'd like to help.

Please perform a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, please contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[michael217]

Krazy Toad, thank you for reply, however this does not solve the problem and the problem persists the sameas before.

I think the photosmart 375 is a bit like me old and tatered. I shall therefor dispose of it. 

[KrazyToad · Accepted solution]

Hi @michael217

I see that the issue persists. This is actually a Hardware issue with the Printer.

If you wish to check for Printer upgrades, you can contact our Phone Support.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted.

Thank you. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.