power cord is loose HP Smart Tank 7302

[Adelsells]

I just purchased a HP Smart Tank 7302 Wireless All-in-One Ink Tank Printer, for my Nephew, who is getting in to medical school, and needs a reliable printer, scanner with plenty of Ink, and this model seemed to be the best features and you get enough ink for a couple of years through Costco. But just after a month of use, the printer kept turning off, lights kept flashing , I found out this is due to the power cord is loose, I am using tape to hold it in place, as it starts printing often the power goes out. do I have to return this? or do you have a fix? would a new power cord fix the issue, or is the issue with the connection on the printer itself?

Also had a couple of instances of paper jamming inside, and light flashing took multiple efforts to reset the printer.
is there a local service center neat 90505 zip code in southern California, Los Angeles County , I could take the printer to for repair and or replacement?

Thank you

[DavidS_2025]

The power cord for this printer should not require duct tape and still constantly come loose.  As a former HP employee, I am embarrassed and need a resolution or a printer replacement

[Hawks_Eye]

Hi @DavidS_2025 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

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https://support.hp.com/in-en/document/ish_2039298-1862169-16 

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Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[DavidS_2025]

Helpful would be if there was a private message icon to leave a private message