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‎07-10-2023 07:22 AM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, My printer, has all new cartridges, print heads aligned and print heads cleaned, has started to print yellow when I want green and pink when I want blue. Can anyone advise, please? HP officejet 6950.

Category:
2 REPLIES 2

‎07-10-2023 07:48 AM

HP Recommended

Hi,

 

I suggest you try to clean printhead 3x in sequence. If the issue still happen, try to change color printhead.

 

How to clean the printhead:

  1. In the printer menu, click in settings
  2. Tools
  3. Clean Printhead
  4. If the quality is unsatisfactory, try second-level cleanning ("click yes")
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‎07-15-2023 05:45 AM

HP Recommended

Hi, thank you for your advice, I tried all your suggestions but sadly I still have the problem.

 

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