print doctor does not complete task , it works up to 98% of the blue bar then stops

[vicadams]

the print scan doctor starts and the blue working line on the screen looks good up until the line reaches 98% then it stops and does not complete no matter how long i wait

[Rainbow23 · Accepted solution]

Hi @vicadams,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that the HP Print and Scan Doctor is not working.

Don't worry as I have a few steps that should help fix this issue.

I suggest that you download the HP Print scan doctor from the link: http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Let me know how that works.

I hope you have a good day ahead.

[vicadams]

very prompt and excellent solution

thanks

vic adams

[Rainbow23]

Hi @vicadams,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries in future in this forum and we will always be there to help you.

You have a good day ahead.

[vicadams]

Hello again

I am sorry but I thought that I would try the Print doctor again , just to see it working properly , alas the very same "stopped at 98%" , what have I done wrong?

Of course I used the Doctor already on my desk top ,should I somehow have replaced it with a differrent version?

a bit of a nuisance to you 

but once more 

thanks

victor adams