print queue issue is not fixed

[TIMAFF]

set factory reset and now will not print any where

[Jerry_57]

Hi @TIMAFF,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing issues with your HP printer. If your printer is not printing after a factory reset, please try the following troubleshooting steps:

1. Check Printer Connections:
   
   
   • Ensure that your printer is properly connected to your computer or network. Check the cables or wireless settings.
     
     
2. Reinstall Printer Drivers:
   
   
   • Go to the Official HP® Support and download the latest drivers for your printer model. Uninstall the current drivers, and then install the latest drivers.
     
     
3. Clear Print Queue:
   
   
   • Ensure that there are no stuck jobs in the print queue. You can clear them by opening the "Devices and Printers" in your computer’s Control Panel, right-clicking on your printer, and selecting "See what’s printing." If there are any stuck jobs, cancel them.
     
     
4. Set the Correct Printer as Default:
   
   
   • Ensure that your printer is set as the default printer. Go to "Devices and Printers", right-click on your printer and select "Set as default printer".
     
     
5. Perform a Power Reset:
   
   
   • Turn off the printer, unplug it from the power source, wait for about a minute, and then plug it back in and turn it on.

I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support