printer 9025 says the paper is jammed but it isn't and will not print

[deborahVR]

hp officejet pro 9025 won't print and thinks the paper is jammed. 

[Echo_Lake]

@deborahVR

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you getting any error messages or codes?
• Did you make any changes to your printer? 

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
  NOTE: HP recommends plugging the printer directly into a wall outlet.
• Try to print

If the issue persists, follow the steps from the following document: Paper Jam Error By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
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