printer Envy HP5663 will not connect, control panel flashes but will not come up

[DaisyD8]

Hi there, hope you all are well.  I have a HP Envy 5663 printer, I'm not able to go through with the connecting steps because the control panel will not come up... it just flashes a light blue light underneath the HP logo on the screen... I apologize ahead of time... but I'm not too computer technical.. thank you for any help you can offer.  DaisyD8

[KrazyToad]

@DaisyD8

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Thank you

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