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printer/MacBook Pro

HP Recommended
HP DeskJet 2132
macOS 10.15 Catalina

I connected my printer to my laptop via USB and it shows that it is connected on my laptop as it says "Idle." I just finished putting in new ink and when I turn on my printer it prints out the diagnostic ink tests so I know that it works. When I try to print something from my laptop, the printer icon pops up (as it usually does to show me the percentage of completing the task) and it disappears instantly. I have disconnected everything, plugged and unplugged, deleted and added back the printer onto my laptop and it still doesn't print. 

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HP Support Agent
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Hi @Krystal8,

 

I'd like to help!

 

1.) Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

 If yes, please try disabling it and check if it works.

 

2.) Are you using a USB hub?

 

While you respond to that, go to System Information to check the if the USB is detected or not - 

 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

 

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

 

Also, refer to -USB Printer Setup (Mac)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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