printer cartridge installed backwards cannot remove 4100e

[musikci]

I bought the printer off ebay and for some reason they put the ink in backwards and I can't get them out to turn them around

[Sneha_01]

Hi @musikci,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the ink cartridges in your printer are installed backwards and you’re having trouble removing them, here are some steps you can try:

Step 1: Power Off the Printer

1. Turn Off the Printer:
   • Switch off the printer and unplug it from the power source to ensure safety while handling the cartridges.

Step 2: Access the Cartridges

1. Open the Printer Cover:
   • Open the printer's access door or cover to expose the cartridges.

Step 3: Release the Cartridges

1. Locate the Cartridge Release Mechanism:
   • Most printers have a tab or latch that you can press to release the cartridge.
   • Look for any clips or tabs that hold the cartridges in place.

Step 4: Gently Remove the Cartridges

Try Pulling Gently:

• If the cartridges won’t budge, gently wiggle them while pulling straight out. Be careful not to apply too much force, as this might damage the printer or cartridges.

Use a Tool for Leverage:

• If needed, you can use a plastic tool (like a spudger or similar) to carefully pry the cartridge out, ensuring you don’t damage the printer components.

Step 5: Reinstall the Cartridges Correctly

1. Check Orientation:
   • Make sure to align the cartridges with the correct orientation. Usually, there are arrows or color codes to guide you.
2. Push Down Firmly:
   • Once aligned, press the cartridge down until it clicks into place.

Step 6: Test the Printer

1. Power On the Printer:
   • Plug the printer back in and power it on. Check if the printer recognizes the cartridges correctly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support