printer cartrige error

[wanda1973]

I am getting a error message stating Incompatable cartridge. But I have never removed the cartridges from the last time I printed which was about 1 week ago. And these are the same ink cartridges I received from HP instaink. I have tried all of the troubleshooting steps but still am unable to clear error. Please advised.

[A4Apollo]

Hey there! @wanda1973, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Does the issue persist when you put the old ink cartridge back to your printer?

Please share the printer model to assist you better.

Let's try few troubleshooting steps and check if it helps.

Try updating the printer firmware to the latest version.

Refer this article to know more information about updating the printer firmware. Click Here

Replace low, empty or faulty ink cartridges on your printer.

Clean the cartridge contacts and check if it helps.

Make sure that the cartridges are inserted correctly

If the issue still persists after trying out the steps. Please share us few details through a private message so I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[wanda1973]

Did you make any changes to your printer? No

Have you tried checking with a different ink cartridge? No, I do not have any others because they are ship to me and the empty ones are returned. 

Does the issue persist when you put the old ink cartridge back to your printer? I do not have any other and these have not been changed.

Please share the printer model to assist you better. I have an HP Envy 5530

[A4Apollo]

@wanda1973, thanks for your prompt response again.

Have you enrolled in the instant ink services?

If you have enrolled. Please share us few details through a private message, so I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SJWS]

Hi Mr Robot,

Could you possibly help me with the same problem?

Thank

you,

SJWS

[A4Apollo]

Hey there! @SJWS, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. But please answer a few questions below to assist you better.

Have you enrolled in the instant ink services?

Have you tried checking with a different ink cartridge?

Does the issue persist when you put the old ink cartridge back to your printer?

Have you tried the steps recommended in my previous post?

Please share the printer model name to assist you better.

Let's try few troubleshooting steps and check if it helps.

If you have not tried any steps try the steps recommended below.

Replace low, empty or faulty ink cartridges on your printer.

Clean the cartridge contacts and check if it helps.

Make sure that the cartridges are inserted correctly

If you have enrolled in the instant ink services. Please share us few details through a private message so I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[wanda1973]

Yes I do have an InstaInk account but I do not see an option to sent the info in a private message

[A4Apollo]

@wanda1973, thanks for writing back to us.

I will send you a private message, Please replay back to the message with the details requested previously to help you with the issue.

I'll watch your reply! 🙂