printer connection issues

steve969 · ‎03-25-2023

i have a HP Officejet pro x576dw mfp and whenver it is idle for a couple of hours it won't print unless i disconnect it and reconnect. does anyone know how to fix?

Repairatrooper · ‎03-25-2023

How is the printer connected? USB or network?

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steve969 · ‎03-25-2023

cable to computer via wifi

Repairatrooper · ‎03-25-2023

The issue you are having is consistent with a printer driver that has configured using a WSD Port and/or a Microsoft Class or IPP driver. On your computer, go to control panel>devices and printers and then right click on the icon of your printer and select "printer properties" from the drop down menu. Then click on the port tab to see what type of port is being used. If the words WSD appear anywhere in the port description you will want to change it to a TCP/IP port. Clicking on the advanced tab will show you which driver is installed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

steve969 · ‎03-26-2023

thanks repair a trooper, but it was set correctly, however i may have solved the problem in the printer settins. time will tell. thanks for your help.

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