printer connection to computer

[mikegad]

I have new computer (Windows 10). I try to connect my HP ENVY 4520 by HP's website (getting a WPS Pin number) and I get a "Failed! Printer Error 0b499e7223" message

BTW, both HP support phone and online chat support seems to have locked up and are not responding.

[Jeet_singh]

@mikegad,

Thank you for posting your query on HP Community,

Do you get this error message on the printer screen or on the computer screen?

What is the status of the Wireless light on the printer? Is it steady blue or blinking.

Are you able to make a copy from the printer?

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Waiting for your response!

Cheers 🙂