printer deskjet 3720 doesn't print anymore

[Pster76]

In order to print I have to go to start/settings/printers/run the tool to solve the problems and the page gets printed, how weird is that! Do you know why is that? 

[A_Gayathri · Accepted solution]

Hi @Pster76,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the print queue or communication between the HP DeskJet 3720 and your computer may be experiencing intermittent issues. 

Here are a few possible causes and steps to troubleshoot:
 

Possible Causes:

1. Print Queue Errors: There might be stuck or incomplete print jobs in the queue, which require manual intervention each time.
2. Driver Issues: The printer driver could be outdated or corrupted, causing the print command to fail until the troubleshooting tool is run.
3. Connection Problems: If the printer is connected wirelessly, it could be having trouble maintaining a stable connection to your computer, resulting in the need to reset the connection each time.
4. Print Spooler Service: This service manages print jobs. If it is malfunctioning or crashing, it might need to be restarted regularly.

Clear the Print Queue:

• Go to Control Panel > Devices and Printers.
• Right-click your DeskJet 3720 and choose "See what's printing."
• If there are any stuck print jobs, clear them.

Update or Reinstall the Printer Driver:  Software and Drivers for HP DeskJet 3720 All-in-One Printer

• Visit the HP Support website and check for the latest driver for the HP DeskJet 3720.
• Uninstall the current driver by going to Device Manager > Printers, then reinstall the updated driver.

Check Wireless Connection:

• If using WiFi, ensure that both the printer and the computer are on the same network and that the signal strength is strong.
• You can also try reconnecting the printer to the WiFi through the HP Smart app to ensure it is properly linked.

Restart the Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Find Print Spooler in the list, right-click it, and select "Restart."
• If it was set to "Manual," you can change it to "Automatic" by right-clicking it, selecting Properties, and setting the startup type to Automatic.

HP Print and Scan Doctor: HP Print and Scan Doctor

• You can use this official tool from HP to automatically detect and fix many printing problems. Download and run the tool from the HP website.

Refer to this document: HP DeskJet 3720 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Pster76]

Hello Gaya1239 – HP Support 

thanks for your quick reply, I was able to solve the printing issue by reinstalling the device. 

Have a nice day 

Pier Stefano 

[A_Gayathri]

HI @Pster76,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support