printer does not recognise new cartridge installed

[smith75]

How can I get my HP deskjet to regonise that I have installed a new HP cartridge.

Had to replace 2- magenta fine;  photo black (2 new cartridges tried) message- no ink.

Have cleaned contacts on cartridge & printer. still no joy. What can I do next?

[Ciara_B]

Hi smith75, which Deskjet model do you have?

Thanks

Ciara

[smith75]

Hi!

It's  a  HP Photosmart  Premium Model C410b.

[Ciara_B]

Ok so if you've already cleaned the cartridge & printer carriage contacts then it's worth checking are they snapping into place properly. Also check the cartridge latch. More info in the link below, please let me know how you get on...

http://support.hp.com/us-en/document/c02253211

Thanks

Ciara

[smith75 · Accepted solution]

Hi! Had a second go at cleaning & re-installing & all working well.

Thank you!!

[Ciara_B]

you're welcome, glad it's back working

🙂

[Reetsie]

I ran out of blue ink in my HP 75XL so I purchased 2 new ones (tri-color) and neither one will  my C5280 all-in-one accept.  One time it will say "tri-color cartridge in wrong slot (which it isn't) should be in left and that's where it is,  next time it just says, over and over again "Refer to printer documentation" and the light blinks and can't print, nor get the page alignment step.  I tried putting the old one back and it works ok and these 2 are identical to them!  I am so frustrated!  Don't know what to do!

[1204jalk]

jeg har en officejet pro 8600 0.5 år gammel og har skiftet patroner og så viser den printerfejl

[ukalan]

 i have a oj pro 8500 a plus printer i have changed the yellow cartridge 3 times but still rejects it 

---

@smith75 wrote:

How can I get my HP deskjet to regonise that I have installed a new HP cartridge.

Had to replace 2- magenta fine;  photo black (2 new cartridges tried) message- no ink.

Have cleaned contacts on cartridge & printer. still no joy. What can I do next?

---

[ukalan]

oj pro 8500a plus