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‎02-04-2018 02:49 PM

HP Recommended
Product: Envy 5530 All in one printer
Operating System: Microsoft Windows 10 (32-bit)

I purchased a new computer and the HP printer will now only work with the USB cable.  It is connected to wifi but nothing prints! Help!!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2018 01:47 PM

HP Recommended

@Lucy19,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to print wirelessly from your computer.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

 

If the printer is connected to the network, follow the steps in the below article.

 

http://hp.care/2EHx3CU

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-05-2018 01:47 PM

HP Recommended

@Lucy19,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to print wirelessly from your computer.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

 

If the printer is connected to the network, follow the steps in the below article.

 

http://hp.care/2EHx3CU

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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