• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-02-2025 01:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an Officejet Pro 8025e. I put in all new cartridges that were low.

I then got message: There is a problem with printer or print system. I did all of the unplugging for 60 seconds and doesn't reset.
Then got another message: This printer requires use an HP account, enables web services, and internet connection for setup and use. It's still set up and connected to WiFi. So...??
Then I got another message: There is a problem with the printhead. Event code 62.80.13.
This POS is 18 months old and I have only printed out about 30 pages. It's now off warranty. I want to drive over it with my car.
Before I do that, can you please give me some advice that would change my mind? Something that fixes the (planned) issues with HP printers.
Thank you. Somebody. Please!
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.