printer error messages

[jackr4]

can anyone help with printer error messages?

i keep getting two in particular

one says clear the paper jam but there isnt one

the other says wasnt shut down properly and to push the on/off button and restart

ive e done this repeatedly to no avail

it also keeps doing maintenance them saying there's a problem

this all started when trying to replace the  cartridges but they wont come out where they usually do

they are stuck on the right end of the carraige

thanks for any help

[Dragon-Fur]

@jackr4 

Known solutions here, presented in the order to be completed:

•  A 'Paper Jam' Error Displays

If you have not done so,

In addition to the other steps, try the Printer Reset option that is explained in the document.

Unplug the printer > Wait a couple of minutes > plug in and start printer...

===============================================================

Reminder - The printer software does not support XP

What?  Any settings, adjustments, or other "tool based" fixes, are not likely going to be available (because there is no printer software support).

References / Resources

 Printer Specifications for HP OfficeJet Pro 6900 Printers

and

HP OfficeJet Pro 6960 All-in-One Print and Scan Driver and Accessories 

Operating Systems:

Microsoft Windows 10 (32-bit)

Microsoft Windows 10 (64-bit)

Microsoft Windows 11

Microsoft Windows 7 (32-bit)

Microsoft Windows 7 (64-bit)

Microsoft Windows 7 Enterprise (32-bit)

Microsoft Windows 7 Enterprise (64-bit)

Microsoft Windows 7 Home Basic (32-bit)

Microsoft Windows 7 Home Basic (64-bit)

Microsoft Windows 7 Home Premium (32-bit)

Microsoft Windows 7 Home Premium (64-bit)

Microsoft Windows 7 Professional (32-bit)

Microsoft Windows 7 Professional (64-bit)

Microsoft Windows 7 Starter (32-bit)

Microsoft Windows 7 Ultimate (32-bit)

Microsoft Windows 7 Ultimate (64-bit)

Microsoft Windows 8 (32-bit)

Microsoft Windows 8 (64-bit)

Microsoft Windows 8 Enterprise (32-bit)

Microsoft Windows 8 Enterprise (64-bit)

Microsoft Windows 8 Pro (32-bit)

Microsoft Windows 8 Pro (64-bit)

Microsoft Windows 8.1 (32-bit)

Microsoft Windows 8.1 (64-bit)

Microsoft Windows 8.1 Enterprise (32-bit)

Microsoft Windows 8.1 Enterprise (64-bit)

Microsoft Windows 8.1 Pro (32-bit)

Microsoft Windows 8.1 Pro (64-bit)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[jackr4]

yes i found that out thru cust srvc over the phone     tried your suggestions for paper jam / printer reset to no avail

cant get the cartridges to move move to tghe center from the right

dont see any paper or reason the carrigage is stuck   mustve slipped out of whack or something

but thank you for your reply

[Dragon-Fur]

@jackr4 

You are welcome.

Too bad nothing worked.

For those reading:

The "carriage" error is even worse than a "paper jam"

Carriage jam or E3 error

You could try

Switch off and unplug the printer.

Let it sit in a cool room for a couple of hours unplugged.

Plug in and switch on (if it doesn't start on its own) - See what happens...

Probably won't work.. but "might" so maybe nothing lost.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"