• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-22-2020 09:26 AM

HP Recommended
Product: HP photosmart 2610xi all-in-one
Operating System: Chrome OS

I have installed new cartridges, rebooted multiple times and cleaned the head on cartridges and on the printer without success.

Printer is over 10 yrs old. Is it time for a new printer? or can be fixed? Never had any problems before.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2020 02:01 AM

HP Recommended

@Minvip, Welcome to the HP Support Community!

 

This looks like a hardware issue. If you have tried the steps from HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-25-2020 02:01 AM

HP Recommended

@Minvip, Welcome to the HP Support Community!

 

This looks like a hardware issue. If you have tried the steps from HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.