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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-29-2025 06:24 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Okay I'm new here and my question is..  I had a paper jam, so shut it off removed the jam then I turned it back on and now it has a  printer failure 0x6100004a. i have unplugged it, restarted it and still nothing Help

1 REPLY 1

‎03-31-2025 09:09 AM

HP Recommended

@taxpreparer38, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you encounter a printer failure error 0x6100004a after clearing a paper jam, here are some troubleshooting steps you can follow to resolve the issue:

 

Turn off the Printer:

  • Press the power button to turn off the printer.

Disconnect the Power Cord:

  • Unplug the power cord from the back of the printer and the power outlet.

Wait for 60 seconds:

  • This allows the printer's internal memory to reset.

Reconnect the Power Cord:

  • Plug the power cord back into the printer and the power outlet.

Turn on the Printer:

  • Press the power button to turn on the printer.

Check for Obstructions:

  • Ensure there are no paper fragments or objects inside the printer that might still obstruct the print mechanism.  

Also refer to this video link for further details!

 

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
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