printer filter failed error

[Lucy246]

I cant print a statement from a bank site.  I downloaded pdf and still cant print that.  I keep getting the same error.....Chrome is trying to print to HP office jet 465

Yet on  the exact same site I can print three other statements.

[Kuroi_Kenshi]

Hi @Lucy246,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these trouble shooting steps:

Try a Different PDF Viewer

• If you're opening the PDF in Chrome, try saving it first:
  • Click the Download button on the PDF viewer.
  • Open the file with Adobe Acrobat Reader (not Chrome).
  • Try printing again.

Print as Image (Adobe Acrobat)

• Open the PDF in Adobe Acrobat Reader.
• Click File → Print.
• Click Advanced → Print as Image.
• Click OK, then print.

Check for Print Restrictions

• Some bank statements have security restrictions that block direct printing.
• Open the PDF in Adobe Acrobat Reader.
• Click File → Properties → Security.
• If it says "Printing: Not Allowed", the bank has restricted it.

Try a Different Browser

• Open the bank's website in Microsoft Edge or Firefox.
• Try downloading and printing from there.

Print from a Different Device

• If possible, transfer the PDF to a different computer and try printing.

Convert the PDF to an Image

If nothing else works, try this:

• Open the PDF and take a screenshot (Windows: Win + Shift + S, Mac: Cmd + Shift + 4).
• Paste it into Microsoft Word or Paint.
• Resize it and print.

 

[Kuroi_Kenshi]

Restart Printer & Clear Print Queue

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer.
• Go to Control Panel → Devices and Printers.
• Right-click your printer and choose See what's printing.
• Cancel all print jobs, then try again.

Check HP Printer Default Settings

• Open Control Panel → Devices and Printers.
• Right-click your HP printer and choose Set as Default Printer.
• Ensure it's not set to Offline Mode.

Reinstall the Printer

• Remove the printer from Control Panel → Devices and Printers.
• Reinstall the latest drivers from HP's official website.

Let me know if any of these worked! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,