printer head error

[Zebra58]

My printer will not print - screen indicates there's a problem with the printer head

[DavidSMP]

Hi @Zebra58,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with printhead errors on the printer. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you update the printer’s firmware before this?

It looks like a hardware issue with the printer. For now please try these steps:

• Please perform all the prescribed steps from this link: http://hp.care/2gPVs10 to try and resolve printhead or ink system issues.

If it does not get fixed, then contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Zebra58]

OK, I went to this url http://hp.care/2r9wSvP and completed the following seps:

Step 1- I have always used HP ink carts.

Step 2 - completed the reset - clearded printhead error - However, the problem returned the next day and would not reset and clear again.

Printhead error is still present

[DavidSMP · Accepted solution]

Hi @Zebra58,

I have reviewed the case. You've done amazingly well by showing great technical credentials, infinite patience and superb temperament to try and fix the issue. Kudos to you for a job well done. 🙂 it looks like a hardware issue with the product.  The printer needs to be replaced.

Please contact HP phone support to get it replaced by following the steps from my previous post. Now it has been an absolute privilege to have worked with you and terrific to share this platform with you. I hope things work out well.

If you found my information helpful 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Do Take care stray healthy keep smiling there and have a blessed year ahead. 🙂

Cheers!

[Zebra58]

Thank you for all your assistance - I guess I hit the EASY Button

[DavidSMP]

Hi @Zebra58,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care and have a blessed year ahead.