printer head error

[Redhead10]

Keep receiving print head errors for both print heads.  Have a Smart Tank 6001 printer. Have done everything HP’s ai help suggests including replacing both heads with new HP products, getting same printer head errors.  HP doesn’t allow me to talk to a live person.  Any suggestions other than buying a new printer of some other brand?

[Kuroi_Kenshi]

Hi @Redhead10,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 6001 is showing printhead errors on both heads, even after replacing them with new genuine HP printheads. Let’s go through steps to troubleshoot this thoroughly.

Power Cycle the Printer

Turn off the printer and unplug it from the wall.

Wait 1–2 minutes to drain residual power, then plug it back in and turn it on.

Sometimes a reset clears persistent errors.

Check Cartridge and Printhead Installation

Remove both printheads carefully.

Inspect for any protective tape or packaging left on contacts or nozzles.

Reinsert firmly until they click into place.

Ensure no debris or ink spills are blocking the contacts.

Clean the Contacts

Use a lint-free cloth slightly dampened with distilled water to gently clean the gold contacts on both the printheads and the printer carriage.

Let dry completely before reinserting.

Check for Firmware Updates

Connect the printer to your network.

Go to HP Smart → Printer Settings → Update Firmware and install any updates.

Firmware updates can resolve recognition issues with new printheads.

Try a Different Power Outlet

Sometimes unstable power or surges cause repeated printhead errors.

Plug the printer directly into a wall outlet, avoiding surge protectors.

Perform a Printer Reset / Factory Reset

From the printer menu: Setup → Printer Maintenance → Restore → Restore Factory Settings.

Reinstall the printheads after reset.

Test with Minimal Setup

Remove all other cartridges except the ones required for a test print.

Print a test page to see if the error persists.I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Redhead10 · Accepted solution]

Kuori, I have tried all those things you suggested and none worked. I have tossed this HP printer in the dumpster along with the two new print heads I purchased and have purchased a new printer of a different brand.  I’m done with HP printers.  Thanks for responding.  HP support is zero since you have no telephone help line or even an email request system.  I had no way to know if anybody was even going to get back to me for help, hence the dumpster.  What a waste.  I guess we live in a “throw away” society.

[Kuroi_Kenshi]

Hi @Redhead10,

I completely understand your frustration and disappointment. It’s really unfortunate that even after following all troubleshooting steps and replacing the printheads, the errors persisted, and that HP’s support channels didn’t give you a way to get timely help.

It’s completely valid to feel done with the product under these circumstances. I’m glad you were able to find an alternative printer that works for you, and I’m sorry that your experience with the Smart Tank 6001 and support process caused so much hassle and waste.

Your feedback about support accessibility and the challenges with persistent errors is important, and it highlights real pain points for HP users.

I hope your new printer gives you a much smoother experience!

Best Regards,