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Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-17-2019 09:49 AM

HP Recommended
Product: A7F64A

printer won't print. new ink cartridges, but keeps going back to read old ink levels, message, "there is a problem with the printer or ink system. Turn printer off, the on. If problem percists, contact HP."  I have done all of that. I have taken the cartriged in/out, on/off, unplug/plug back in. removed the seating that the cartridges are in, replace it (careful not to touch the sensors). printer was back on line for a moment, ink levels were correct, printed one print job, then went back to the same error. nothing has worked to bring it back to working

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1 REPLY 1

‎05-17-2019 10:11 AM

HP Recommended

Hello, 

 

Below listed are possible solutions to fix the Printhead problem error on your printer.

Solution one: Reset the printer
Solution two: Reseat the printhead
Solution three: Replace the printhead
Solution four: Service the printer

Use the below  support document that should guide you in performing above mentioned Solutions.

https://support.hp.com/in-en/document/c04100778

 

More info can be seen in this video - https://www.youtube.com/watch?v=tqX8GL1S_uw

 

If issue still persists its time to call HP Tech Support @  https://support.hp.com/us-en/contact-hp

 

 

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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