printer in error state

[RomanticGarden]

When I attempt to print, I get a pop-up window in the lower right corner of my PC that says;

Print Notification

Printer in an error state

'HP OfficeJet Pro 9010 series PCL-3 (Network)' is in an error state.

[Raj2111]

Hi @RomanticGarden 

Welcome to the HP Support Community!

I understand that your HP Office Jet Pro 8600 printer is stuck on error state, I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

 With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

 Remove USB cable, if present.

  Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

  Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

 Turn on the printer and wait till warm-up period finishes and the printer is idle.

  Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Since the printer is working fine on your laptop and phone, this means printer hardware is fine, it has to do with the computer itself,

I would suggest you go ahead and uninstall the printer and then install the full feature software from the support website.

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now download and install the full feature software, HP Customer Support - Software and Driver Downloads.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,