printer in error

[roger1936]

getting a message saying printer in error. reports say all is well but still will not print

[Max3Aj]

Hi @roger1936, Welcome to HP Support Community. 

🎉 We are absolutely delighted you decided to swing by – consider this your tech haven, a place where printer error messages magically vanish into thin air! We're totally ready to roll up our sleeves and unravel this "Printer in Error" mystery with you – let's get that DeskJet 4155e purring like a kitten again and banish those frustrating error messages!
 

Oh no, the dreaded "Printer in Error" message – even when all systems should be go! We totally get the head-scratching confusion – it’s like your printer is sending out mixed signals, saying "error!" while simultaneously winking and saying "all good!" 😉 But don't fret, intrepid printer whisperer! We've assembled a crack team of troubleshooting steps to decode this error enigma and get your DeskJet 4155e back to its printing prowess! Let's investigate these possibilities together:
If your HP DeskJet 4155e All-in-One Printer is showing a "Printer in Error" message despite reports saying everything is fine, try these troubleshooting steps:

1. Basic Checks

• Ensure the printer is powered ON and properly connected to your computer via USB or Wi-Fi.
• Check for any error lights or messages on the printer display.
• Restart both the printer and computer.

2. Run the Windows Printer Troubleshooter

1. Press Win + R, type ms-settings:troubleshoot, and press Enter.
2. Click Additional troubleshooters (or "Other troubleshooters" in newer versions).
3. Select Printer > Run the troubleshooter.

3. Check the Print Queue

1. Open Control Panel > Devices and Printers.
2. Right-click your HP DeskJet 4155e and select See what's printing.
3. Click Printer (top menu) > Cancel All Documents.
4. Restart the Print Spooler:
   • Press Win + R, type services.msc, and press Enter.
   • Scroll down to Print Spooler, right-click, and select Restart.

4. Check for Driver Issues

1. Open Device Manager (Win + X > Device Manager).
2. Expand Print queues or Other devices.
3. Right-click your printer, select Update driver, and choose Search automatically for drivers.
4. If the issue persists, uninstall and reinstall the HP driver:
   • Download the latest driver from HP Support.

5. Check HP Smart App

• Open the HP Smart App and check for any warnings or required actions.
• If needed, reinstall HP Smart and add the printer again.

6. Try Printing a Test Page

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and select Printer Properties.
3. Go to the General tab and click Print Test Page.

I hope this helps. 

Take excellent care, and wishing you a future filled with flawlessly printed, error-free, and joyfully produced documents! 🖨️✨

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support