• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy5640
Microsoft Windows 10 (64-bit)

How do you know which ink cartridge needs replacing or do they both have to be replaced at the same time?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Paul1046, Greetings!

 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

I see that you are trying to understand when to replace the cartridges. I would be glad to be of your assistance.

 

You do not need to replace both the cartridges at the same time. You can check the ink level and replace the cartridge which is low on ink. The easiest way to check the ink level on your printer is to touch the “ink” icon on your printer screen. That will display the ink levels.

Check http://hp.care/2enymuY to get more detailed instructions.

 

PS: Your printer has a built in software which will notify you when the ink level goes down. 🙂

 

Let me know if that helps or if you need further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Paul1046, Greetings!

 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

 

I see that you are trying to understand when to replace the cartridges. I would be glad to be of your assistance.

 

You do not need to replace both the cartridges at the same time. You can check the ink level and replace the cartridge which is low on ink. The easiest way to check the ink level on your printer is to touch the “ink” icon on your printer screen. That will display the ink levels.

Check http://hp.care/2enymuY to get more detailed instructions.

 

PS: Your printer has a built in software which will notify you when the ink level goes down. 🙂

 

Let me know if that helps or if you need further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Thanks a lot, just what I wanted!!

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.