printer is show paper jam in cartridge and there is no paper in the cartridge

[Gracioussteve28]

paper jam in cartridge, laserjet pro mfp m428fdw

[Kuroi_Kenshi]

Hi @Gracioussteve28,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off the Printer: Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the Printer: Disconnect the power cord from the power source.

Wait for 30 Seconds: Leave the printer unplugged for at least 30 seconds.

Access the Cartridge Area:

• Open the printer's front door.
• Remove the toner cartridge carefully to ensure there are no obstructions or pieces of torn paper.

Inspect for Debris: Use a flashlight to thoroughly inspect the cartridge area for any small pieces of paper or debris that might be causing the false paper jam signal.

Reinsert the Toner Cartridge:

• Carefully place the toner cartridge back into its slot without touching the drum or any sensitive parts.
• Close the toner cartridge door properly.

Plug the Printer Back In: Reconnect the power cord to a wall outlet and to the printer.

Turn On the Printer: Press the power button to turn on the printer and check if the error message is resolved.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,