printer is stuck in a loop and keeps printing out a long document

[JACOBIN]

I thought I had the answer from an earlier community answer. But my PC will not allow me to click on the STOP Button to remove the offending document(s) from the list. ( I went through the  Print Spooling Services route....)Any suggestions would be gratefully received.

[Kumar0307]

@JACOBIN, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing previously printed documents. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Also, restart the computer.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

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Have a great day!