printer jam

[Mia1028]

While printing, my printers jams mid page and then a orange "E" light strats blinking. I've already tried all the steps stated here to clean and clear and nothing seems to be working. 

[Max3Aj]

Hi @Mia1028,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since you've already followed the standard troubleshooting steps for clearing the jam, let's try a few deeper troubleshooting methods.
 

Ensure No Hidden Paper Pieces

• Power off the printer and unplug it.
• Open the input and output trays, then check inside using a flashlight.
• Remove any stuck paper carefully, ensuring no small bits are left inside.

Check for Roller Issues

• Gently clean the paper feed rollers with a lint-free cloth and distilled water.
• If the rollers are worn out or not gripping paper properly, they may need replacement.

Reset the Printer

• Disconnect the power cord and wait at least 60 seconds.
• Plug it back in and turn it on.

Use Different Paper

• Try a fresh stack of high-quality paper (avoid damp, curled, or thick paper).

Check for Obstructions in Carriage Movement

• Open the printer cover and move the ink carriage manually to see if it moves freely.
• If it is stuck or has resistance, there could be a mechanical issue.

Update Firmware

• Ensure your printer has the latest firmware update via HP Smart App.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support