printer keeps printing same document and cannot delete it

[JUELZ1]

My printer keeps printing the same document over and over. Have cancelled printing many times but still continues to do this. I also cannot see how to get into the printing queue to remove the document. At one point it showed the print queue on the computer.

I tried to send another document to the printer yesterday and printer states that there are 2 documents in queue. 

I have tried unplugging from mains and remoiving cables from the printer. Have left overnight but as soon as I fire up the printer again it starts to spew out therform. This has now happened 5 tiomes and the document was 25pages long.

The only other thing that I can think of doing is to remove the printer from my computer and rre-install

I am now at my wits end so if anyone can help me I would greatly appreciate it.

My printer infpo is HPEnvy 5644 all in one 

[Dragon-Fur · Accepted solution]

@JUELZ1 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

From your description, it does sound like the print service is stuck.

If that is the case, scroll down to section Print Queue / Print Service Reset

Sure, reinstalling the printer software might be useful -- all the references to the printer, the queue, and the print service must be removed during the "uninstall" of the software and the printer.

Finally, each system (computer) where the printer software is installed has its own Print Service and its own print queue.  The printer does not run a print queue on the printer hardware.

Print Job Stuck in Queue

Cancel Print / Resume Print / Print Service Reset / Rebuild Queue / Temp Folder

----------------------

Cancel Print Job

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer.

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE: Where supported at all, it is normal for the “X” to display on the printer control panel only briefly.

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

----------------------------

Find the Print Job(s)

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Scroll down > Select More devices and printers settings

Continue in Control Panel > Devices and Printers

Next,

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

More Options…

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

---------------------------------------------

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example -  Temp Folder Permissions / Print Service

Print_Services_Print_Spooler_Temp_Folder_Permissions_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5644 e-All-in-One Printer 

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[JUELZ1]

Good morning and thank you for your reply .I

A friend has printed off the information and I will endeavour to follow your directions .

I willlet you know if I have been succesful. 

Many thanks once again.

Juelz1

[Dragon-Fur]

@JUELZ1 

You are welcome.

Let us know how it progresses.

Ask if you need help to uninstall / install the printer software.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[JUELZ1]

At long last I have been able to get to grips with my printer queue problems. 

With your info on printer information I went to one of the videos which was actually the HP support video.

I finally managed to get into my print Queue and fingers croised all is now well. 

So thank you so much for your help. I really was going crazy trying to sort the problem myself.

Regards

Elizabeth

[Dragon-Fur]

@JUELZ1 

Excellent!

You are  most welcome.

"All good, then."

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"