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‎04-05-2019 08:46 AM

HP Recommended
Product: HP6835
Operating System: Microsoft Windows 10 (64-bit)

error message ox19a0020 printhead problem

1 REPLY 1

‎04-06-2019 01:25 PM

HP Recommended

@ironhawk2

 

A warm welcome to HP Support Community!

Power resetting the printer, cleaning the cartridge electrical contacts and updating the printer firmware may resolve the issue. Please try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Download and install the latest firmware update from here.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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