printer not responding - stuck print jobs

[sue1963]

my printer is not responding. the print jobs are getting stuck , i have rebooted the printer

[VikramTheGreat]

Hi @sue1963,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 
If your HP printer is not responding and print jobs are getting stuck, even after a reboot, here are some steps to help you fix the issue:

1. Power Cycle Everything

• Turn off your printer, computer, and Wi-Fi router.
• Wait 30 seconds.
• Turn them back on in this order: Router → Printer → Computer.

2. Clear the Print Queue

• On your computer:
  • Open the HP Smart app (if installed).
  • Go to the printer status and cancel all pending print jobs.
  • If you don’t have HP Smart, you can also:
    • Search for “Printers & Scanners” in your system settings.
    • Select your printer > Open queue > Cancel all jobs.

3. Check Printer Connection

• Make sure the printer is connected to the same Wi-Fi network as your computer.
• On the printer screen, go to Settings > Network Setup > Wireless Settings to confirm.

4. Re-add the Printer

• Remove and re-add the printer:
  • On Windows:
    • Go to Settings > Devices > Printers & scanners
    • Click your printer > Remove device
    • Click Add a printer or scanner
  • On Mac:
    • Go to System Settings > Printers & Scanners
    • Select your printer > click the minus (-) to remove
    • Click the plus (+) to re-add it

5. Use HP Print and Scan Doctor (Windows only)

• Download from HP’s official site
• It can automatically detect and fix most issues.
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support