printer or ink system message

[Ray728]

printer or ink system error message. tried to turn printer off and unplug but it did not resolve the issue.

[zoey7886]

@Ray728, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 8620 e-All-in-One Printer Ink System Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer displays a "Print System Problem," "Problem with Ink System," or "Problem with Printer System" error message, follow these troubleshooting steps to resolve the issue.

Step 1: Check the Ink Cartridges for Leaks

1. Open the ink cartridge access door and wait until the carriage stops moving.
2. Remove an ink cartridge and inspect it for leaks.
   • If the cartridge is leaking, replace it with a new one.
   • If the cartridge is not leaking, reinstall it back into its slot.
3. Repeat the process for all the remaining cartridges.
4. Close the cartridge access door.

Step 2: Reset the Printer

1. Press the power button to turn off the printer. If it does not turn off, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait for 60 seconds.
4. Plug the power cord back into a wall outlet and the printer.
5. Turn on the printer to complete the reset.

Step 3: Reseat the Printhead

1. Open the cartridge access area and wait until the carriage stops moving.
2. With the printer turned on, disconnect the power cord.
3. Lift the carriage latch, slightly lift the printhead, lower it back into the carriage, and then lower the carriage latch until it stops.
4. Close the cartridge access area.
5. Reconnect the power cord to the printer.

Note: If the error message still displays, repeat the steps to reseat the printhead up to three times.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,